Matthew Algie's Ambitious Plans For An Ethical Coffee Firm – CoffeeTalk

Matthew Algie, a Scottish ethical coffee roaster and equipment supplier, has appointed Thomas Heinen as its new managing director. Heinen brings over 25 years of leadership experience across the coffee, food service, and hospitality equipment industries. He joins Matthew Algie at a pivotal time for the business, following the successful integration with German coffee group Tchibo.

Matthew Algie & Company Limited is a full-service coffee partner that supplies coffee machines, technical service, barista training, and café essentials. The company’s goal is to help cafés, hospitality businesses, public sector organizations, and other venues consistently serve the perfect cup. Matthew Algie offers one of the largest selections of coffee and equipment in the UK and Ireland, and provides the service and expertise to match.

The company employs close to 400 people across the UK and Ireland. Heinen started his career in the B2B segment of the coffee and kitchen equipment industries, starting at WMF Group in Germany and coming to the UK in 1998 to build up their coffee machine business here. He eventually became Managing Director for the UK, growing the service team from two engineers to over 25.

Heinen outlines the challenge to keep customers happy and emphasizes the importance of providing excellent coffee to customers across various sectors. He believes that the company should accelerate growth in both coffee and machines, continue building a best-in-class technical service organization, and be known as a great place to work. He believes that the biggest enabler to achieve this is building a strong, diverse team with a growth mindset and entrepreneurial energy.

Matthew Algie is also focused on unlocking growth in new segments, such as coffee-to-go in the UK and non-traditional environments like hospitals, workplaces, and transport hubs. Customers increasingly expect great coffee wherever they are, and that’s an exciting challenge for the company to meet.

Looking further ahead, Matthew Algie sees opportunities to deepen integration with Tchibo where it makes sense while continuing to build on the local strength and heritage of the Matthew Algie brand. The biggest enabler to achieve this is building a strong, diverse team with a growth mindset and entrepreneurial energy. They are already investing in this, including adding 10 new engineers to their service team to improve response times and specialization.

Heinen’s most valuable lesson in business is questioning everything you don’t understand and not making assumptions about customer needs, team dynamics, or operations. He believes that when people are motivated and supported, great results follow. He enjoys spending time with his family and enjoying a great cup of black coffee without milk or sugar.

In conclusion, Matthew Algie is a business with deep roots and a reputation for quality. The company is in a strong position thanks to its loyal customer base, trusted brand, and excellent team. It’s now about building on that foundation and investing in people, service, and innovation to continue leading the industry.

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